Terms & Conditions (T&C)

1. Our services

We provide services and sell products in the field of skin longevity ("Services"). This includes treatments such as radiofrequency microneedling, chemical peels, wrinkle treatments, biostimulators, and low-level light therapy ("Treatments").

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2. Who we are

We are everskin, a concept of Skinspan Technologies AG ("everskin", "we", "us"), registered at Gotthardstrasse 50, 8002 Zurich. If you have any questions, you can reach us at hello@everskin.ch.

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3. What these terms and conditions (T&C) regulate

These T&C regulate the legal relationship between you and us when you book an appointment or use our services. We refer to ourselves collectively as "Parties" and individually as "Party".

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4. Who we treat

Our services are aimed at private individuals aged 18 and older.

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5. Booking a treatment

You can either (a) start with a skin analysis or free initial consultation, or (b) directly book a treatment.

First, you book an appointment for a skin analysis or consultation, preferably through our website. If capacity is available, you can also visit one of our locations without a reservation ("walk-in"). During your skin analysis and/or consultation appointment, you will be advised on which treatment(s) may be suitable for you. Based on this, we will create a treatment plan with your consent, outlining the procedure and possible outcomes of your treatment. After discussing the treatment plan, you can decide whether to proceed with the treatment. The contract for your treatment is concluded when you book a single treatment or a package of multiple treatments ("Package") and receive an appointment confirmation.
You can also directly book a treatment on our website. Before the treatment, during your appointment, you will be informed about the chosen treatment and have the opportunity to ask questions. The contract is concluded once we send you an appointment confirmation after your booking.

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6. Delays, Rescheduling, and Termination of Treatment

Delay and Rescheduling: We reserve treatment appointments exclusively for you. Please contact us immediately by phone or email if you cannot attend your appointment. You can reschedule your appointment for free up to 24 hours in advance. Up to 48 hours before the treatment, you can reschedule via the link in your booking confirmation, after which it is only possible by phone or email. Unfortunately, rescheduling is not possible less than 24 hours before, and the claim to the agreed treatment expires without compensation. The same applies if you do not show up for the agreed appointment.
If a treatment appointment needs to be rescheduled by us (e.g., due to staff illness), we will arrange a replacement appointment. We may reschedule treatment appointments at any time and as often as necessary; you are not entitled to compensation or termination of the treatment.
If you arrive late, you are only entitled to treatment during the agreed treatment time. If your delay causes additional costs (e.g., staff overtime), we may ask you to cover these costs. If the treatment cannot be carried out due to your delay or non-compliance with preparatory instructions from your doctor, the consequences are the same as if you did not show up for the appointment.

Cancellation of single treatments or packages:

Your treatment or package begins with the booking of the first appointment. Cancelling before agreeing on the first appointment (e.g., after payment of a package) is considered a cancellation, afterward as an interruption.
Cancellation: If no appointment has been agreed upon, but a treatment or package has been purchased, you have a free right of withdrawal.
Interruption: After agreeing on the first appointment, the treatment can be interrupted by either party at any time. If you interrupt the treatment, you are entitled to (partial) reimbursement of the outstanding treatment costs. We can also interrupt the treatment if you fail to appear twice or are late, or if the treating doctor can no longer be responsible for the treatment for medical reasons (e.g., non-compliance with medical instructions, failure to provide relevant information during the suitability assessment, etc.). In this case, too, you are entitled to (partial) reimbursement of your outstanding treatment costs.

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7. Prices

We may adjust the prices for services and products. The price at the time of the contract conclusion applies. The current prices are visible on our website and in the price list.

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8. Vouchers

everskin vouchers are valid for 2 years from the date of issue and cannot be paid out in cash.

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9. Wallet Credit

everskin gives you the opportunity to collect credit for future treatments in your wallet. Usually, this happens when you book a skin analysis and are awarded part of the price as treatment credits, or when you book a treatment package and pay for it in advance. Should you ever wish to cancel an already-started treatment package, the remaining amount (excluding any potential package bonuses) will also be credited to your everskin wallet. Your credit is valid for two years (24 months) from the moment it is added to your wallet. Should you cancel a package already paid for, the credit is valid 24 months from the date you purchased the package. After this time, please reach out to us at hello@everskin.ch so we can try to find a solution together.

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10. Your obligations

You commit to providing truthful information about yourself, your health, and physical condition, providing correct contact information, being able to pay, immediately reporting any inability to pay, and following our instructions. If you violate these obligations, we may refuse our services without a refund of treatment costs. You also agree to cover any additional costs incurred as a result.

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11. Your rights in case the treatment did not go as expected

We do not guarantee the success of the treatment, as each person reacts individually. If you are dissatisfied, please contact us to review your concern and examine the situation in detail. There are no claims such as warranty rights if the treatment does not lead to the desired result. We will try to find an appropriate solution together.

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12. Patient information

The patient information provides you with details about how the treatments work and what risks and side effects may occur. Please read the patient information carefully and ask us any questions you may have.

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13. Disclaimer

You confirm that you have been informed about the risks and side effects of the treatments and accept them. You agree to hold us harmless for damages caused by risks or side effects and not to make any claims, especially if you do not follow medical instructions. To the extent permitted by law, liability for slight negligence is excluded.

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14. Data Protection

In the data protection declaration, we inform you how we process and protect your personal data. Patient records are kept for 20 years for legal reasons.

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15. Completeness of the contract

These T&C, together with the signed documents, patient information, and data protection declaration, regulate all the rights and obligations of the parties.

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16. Amendmends to the T&C

We may change the T&C at any time and inform you about it. Without written objection within one month, the changes are considered approved. The current version is available on our website.

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17. Waiver of right

If a party fails to fulfill part of the contract and the other party does not insist on proper fulfillment, this does not waive the right to fulfill other parts of the contract.

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18. Severability clause

If one or more provisions of these T&C are invalid or ineffective, the remaining provisions remain unaffected. The parties will replace the invalid or ineffective provisions with those that are valid and effective and best reflect the original intent of the parties and, if possible, lead to the same economic result.

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19. Applicable law and jurisdiction

Swiss law applies to all claims of the parties in connection with the services we provide. The place of jurisdiction for disputes is Zurich.

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Zurich, 17.07.2024